pikeok Terms and Conditions — Please Read Before Using
This document describes all the terms, policies, and rules that apply to using the pikeok platform. You are requested to read the complete terms and conditions carefully before creating an account.
Important Notice: By creating an account on the pikeok platform or using any of its services, you will be considered to have fully read, understood, and accepted these terms and conditions. If you do not agree with any part of these terms, please refrain from using the platform.
pikeok is an online entertainment and betting platform operated for users in Bangladesh. These terms and conditions ("Terms") form a legal agreement between pikeok and its users. pikeok reserves the right to modify these terms, and any changes will be published on this page. You are advised to check this page regularly.
1. Eligibility and Age Requirements
Users must meet the following eligibility criteria to use the platform.
Age Requirement
The pikeok platform is only for individuals aged 21 or older. You must confirm your actual age when registering an account. Minors are strictly prohibited from creating accounts. If a user creates an account using false information, their account may be cancelled at any time and any accumulated balance may be forfeited.
Location and Citizenship
This platform is operated for residents of Bangladesh. Users must refrain from accessing the platform from any area where online betting or casino activities are prohibited under local law. It is entirely the user's responsibility to comply with the applicable laws of their own jurisdiction.
Restricted Access
The following individuals are not permitted to use the pikeok platform:
- Any person under the age of 21
- Those whose accounts have previously been cancelled
- pikeok employees and their family members
- Those enrolled in self-exclusion for responsible gaming
Identity Verification
pikeok reserves the right to verify a user's identity at any time. A national ID card, passport, or other government-issued documents may be requested. Withdrawals may be held until identity verification is complete. Providing false documents will result in permanent account closure.
2. Account Registration and Management
Rules that apply to creating and managing your pikeok account.
Registration Rules
Each user may create only one account. Creating multiple accounts is prohibited and may result in the cancellation of all associated accounts. All information provided at the time of registration must be accurate, complete, and up to date.
Account Security
It is your responsibility to keep your account password and login details confidential. You are personally responsible for all activity carried out using your account. If you notice any suspicious activity, notify pikeok support immediately.
Account Closure
You may request closure of your account at any time via live chat or email. pikeok also reserves the right to suspend or close an account without notice in the event of a terms violation.
3. Deposit and Withdrawal Policy
Below are the complete rules and limits for all transactions on pikeok.
Deposits
- Minimum deposit amount: ৳100 (per method)
- Accepted methods: bKash, Nagad, Rocket, Upay
- Details provided at the time of deposit must match your registered information
- Deposits from third-party accounts are not accepted
- After a successful deposit, the balance is generally credited to your account instantly
Withdrawals
- Minimum withdrawal amount: ৳1,000
- Withdrawal processing time: typically 5–30 minutes
- Withdrawals can only be made using the same method used to deposit
- Withdrawal processing may be delayed if identity verification is incomplete
- pikeok reserves the right to hold withdrawals if fraud is suspected
All applicable bonus wagering requirements must be met before making a withdrawal.
General Transaction Rules
All transactions are processed in Bangladeshi Taka (৳ / BDT). pikeok reserves the right to decline or suspend any transaction in the event of a technical issue, suspicious activity, or terms violation. For any erroneous transaction, contact the support team immediately. The deadline for raising a complaint about any transaction is 30 days from the date of that transaction.
4. Bonuses and Promotional Offers
Terms and conditions that apply to receiving and using bonuses and promotional offers from pikeok.
Welcome Bonus
pikeok offers new members a 100% bonus on their first deposit, up to ৳10,000. The wagering requirement for this bonus is 10 times the combined amount of the deposit and bonus. For example:
- ৳1,000 deposit → ৳1,000 bonus → total ৳2,000 → 10x wager must be completed before withdrawal
- ৳22,000 deposit → ৳10,000 bonus → total ৳32,000
Each user may receive the welcome bonus only once.
General Bonus Terms
- Bonuses must be used within a specified time period
- Bonus balances cannot be transferred to any other account
- Multiple bonus offers cannot be combined at the same time, unless otherwise specified
- If the conditions of a bonus offer are not met, the bonus may be cancelled
- pikeok reserves the right to modify or cancel any bonus offer
- Attempting to earn bonuses through fraudulent activity may result in account closure
VIP Program
pikeok's VIP program has three tiers. You can advance to higher tiers through regular play, and each tier comes with weekly cashback benefits:
- Bronze: up to 0.4% weekly cashback
- Silver: up to 0.8% weekly cashback
- Gold: up to 1.2% weekly cashback
pikeok reserves the right to modify VIP benefits. VIP tier benefits cannot be transferred to another person.
5. Gameplay Rules and Prohibited Activities
All games on the pikeok platform are operated under fair play principles. Compliance with the rules below is mandatory.
Fair Play Policy
All games on pikeok are conducted in a fair and transparent manner. Game outcomes are determined using Random Number Generator (RNG) technology, which is entirely unbiased. No player or third party can influence this process. If you have a complaint about any game result, please contact us via live chat.
Prohibited Activities
The following activities are strictly prohibited:
- Collusion or illegal coordination between players
- Use of software bots or automated systems
- Attempting to exploit system vulnerabilities
- Bonus abuse or manipulation of bonus balances
- Using the platform for money laundering purposes
Technical Issues
If a game is interrupted midway due to a technical issue, pikeok will provide a reasonable resolution. However, pikeok is not responsible for network disconnections. pikeok reserves the right to void game results in the event of a technical error, and bets will be refunded where applicable.
6. Privacy and Data Protection
Policies on the collection, storage, and use of your personal information.
Data Collection
During registration and use of the platform, your name, address, contact details, identity document information, and transaction data are collected. This information is used to provide and improve our services.
SSL Encryption
pikeok uses industry-standard SSL encryption technology to keep your information secure. All data stored on our servers is held in encrypted form and is protected from unauthorised access.
Data Sharing with Third Parties
Your personal information will not be shared with any third party except where required to meet legal obligations or prevent fraud. For more details, please read our Privacy Policy.
7. Responsible Gaming and Self-Exclusion
pikeok encourages enjoying entertainment responsibly.
Responsible Gaming Commitment
Gambling can be addictive. We place the highest priority on the health and financial wellbeing of our users. Please keep the following advice in mind:
- Play for entertainment only, not as a source of income
- Set a budget in advance and stick to it
- Do not increase your bets trying to recover money you have lost
- Never play with borrowed money
- Take regular breaks
Self-Exclusion Feature
If you feel that gaming is getting out of your control, you can use our self-exclusion feature. By contacting us via live chat, you can:
- Temporarily suspend your account for a set period
- Set deposit or wagering limits
- Apply for permanent account closure
For more information, visit our Responsible Gaming page.
8. Intellectual Property and Content Policy
Policies regarding all content and intellectual property on the pikeok platform.
Copyright Policy
All content on the pikeok website — logos, graphics, written materials, software, and game interfaces — is the property of pikeok or its respective licensors. Reproducing, distributing, modifying, or publishing these materials without explicit written permission is prohibited.
Technical Protection
Any attempt to hack the platform's systems, reverse engineer them, or uncover source code is strictly prohibited. Such activities may result in legal action. If you discover any security vulnerability on the platform, notify our support team immediately.
9. Limitation of Liability and Dispute Resolution
Rules regarding liability, claims, and how disputes are handled.
Limitation of Liability
pikeok is not liable for the following:
- Loss caused by internet disconnection
- Account information being compromised due to the user's own negligence
- Technical issues from third-party game providers
- Legal consequences related to gambling in the user's own country
- Unforeseen Circumstances or Force Majeure
Dispute Resolution
For any dispute or complaint, please contact our support team first via live chat or email. The support team will attempt to resolve the issue. If it cannot be resolved at the support level, the matter will be escalated to management. pikeok's final decision is binding on all parties.
Changes to Terms and Conditions
pikeok reserves the right to modify these terms and conditions at any time. Users will be notified as early as reasonably possible for significant changes. Continued use of the platform after any changes will be considered acceptance of the new terms and conditions. The most recently updated terms and conditions will always be available on this page.
10. Anti-Money Laundering Policy
pikeok follows a strict policy to prevent money laundering and illegal financial transactions.
KYC (Know Your Customer) Policy
All users may be required to complete an identity verification process. This process may include verification of a government-issued ID, proof of address, and payment method. pikeok has the right and responsibility to report suspicious transactions to the relevant authorities. Accounts suspected of money laundering may be immediately suspended and the associated funds may be held.
Have Questions About the Terms and Conditions?
If you have difficulty understanding any part of these terms and conditions, or if you have any questions, our support team is available around the clock to assist you.