The protection of your information is our priority
Your personal information on pikeok is stored with the highest level of security. Read our privacy policy and play with peace of mind.
This Privacy Policy ("Policy") applies to users of the pikeok platform and related services ("Services"). By using our services, you are considered to have given your consent to the terms described in this Policy. Please read this Policy in full.
1 Introduction and Overview
pikeok ("we", "us" or "the Company") operates a trusted online entertainment and betting platform in Bangladesh. We place the highest importance on protecting the privacy of our users ("you" or "User").
This Privacy Policy sets out in detail how we collect, store, use, and protect your personal information. By using our platform, you are considered to be in full agreement with this Policy.
pikeok always applies modern SSL encryption technology and other protective measures to ensure the security of user information. We believe that transparency about data and user trust are the foundation of a safe and fair online environment.
2 What information we collect
We may collect various types of information from you. This information falls into two main categories: (a) information you provide directly, and (b) information collected automatically through your use of our platform.
2.1 Information Provided Directly
You may provide the following information when registering, logging in, or using our services:
- Full name and date of birth (for age verification)
- Mobile number and email address
- Payment information (bKash, Nagad, Rocket, Upay numbers)
- National identity card or other identity document information (for KYC verification)
- Address and location information
- Records of communication with our support team
2.2 Automatically Collected Information
The following technical information may be recorded automatically while you use our platform:
- IP address and device identification information
- Browser type and version
- Activity logs on the platform (login times, session details)
- Information collected through cookies and similar tracking technologies
- Transaction history and gaming activity records
| Type of Information | Purpose of Collection | Retention Period |
|---|---|---|
| Identity Information | Account verification and KYC | While account is active + 5 years |
| Contact Information | Service delivery and communication | While account is active |
| Financial Information | Transaction processing | As required by legal obligations |
| Technical Information | Security and improvement | Up to 2 years |
3 How your information is used
pikeok uses your personal information only for specific and lawful purposes. We never use your information for irrelevant or unauthorized activities.
3.1 For Service Operations
- To create and manage your account
- To process all financial transactions including deposits and withdrawals
- To provide bonuses, promotions, and VIP benefits
- To run gaming services smoothly
- To provide 24/7 live chat support
3.2 For Security and Compliance
- To prevent fraud, money laundering, and other illegal activities
- To verify age (for users aged 21 and above)
- To comply with responsible gambling policies
- To meet legal obligations
- To protect the security and integrity of the platform
3.3 For Service Improvement
- To analyze and improve the user experience
- To develop new features and services
- To resolve technical issues on the platform
- To provide customized services based on your preferences
Important Commitment
pikeok never sells your personal information to third parties. Data sharing is limited to partners necessary for service delivery and to legal authorities.
4 Data Sharing and Disclosure
We may share your personal information in very limited circumstances and only with the following parties:
4.1 Service Provider Partners
Our payment processing partners (such as bKash, Nagad, Rocket, Upay) may receive information necessary to complete your transactions. All such partners operate under strict confidentiality agreements and are required to use your information only for specified purposes.
4.2 Legal Authorities
In response to valid legal processes, court orders, or requests from government authorities, we may provide necessary information. In such cases we always follow a policy of minimum disclosure.
4.3 What Is Never Done with Third Parties
- Your information is not sold, rented, or exchanged
- Information is not shared with advertising networks
- Information is not provided to competing businesses
- Information is not used for any commercial purpose without your consent
About Game Providers
Our game providers including Pragmatic Play, Spribe, JILI, PG Soft, and Evolution Gaming may process gaming data. However, they do not receive your identity or financial information.
5 Cookies and Tracking Technologies
pikeok uses cookies and similar technologies to improve the functionality of our platform and to personalize your experience.
5.1 Types of Cookies
- Essential Cookies: Required for the basic functionality of the platform, such as maintaining login sessions.
- Functionality Cookies: To remember your preferences and settings.
- Analytics Cookies: To analyze platform usage and improve services.
- Security Cookies: For fraud detection and account protection.
5.2 Cookie Control
You can control or disable cookies through your browser settings. However, please note that disabling essential cookies may cause some important features of the platform to not work properly.
6 Data Security Measures
To ensure the protection of your personal information, pikeok applies industry-standard technical and organizational measures.
SSL Encryption
All data transmissions are protected by 256-bit SSL encryption, which keeps your information completely hidden from any third party.
Secure Servers
Our servers operate in data centers meeting the highest security standards, where unauthorized access is strictly prohibited.
Regular Audits
Our systems undergo regular security audits and vulnerability testing to ensure there are no gaps.
Access Control
Only authorized staff can access your information, and every access is strictly logged.
Please note that transmitting information over the internet or storing it electronically is not completely secure. Although we follow industry best practices to protect your information, we cannot guarantee absolute security.
7 Your Rights and Controls
As a user of pikeok, you have the following rights over your personal information:
7.1 Right of Access
You may request a copy of the information we hold about you at any time. We will try to respond to your request within 30 working days of receipt.
7.2 Right to Rectification
If there are any errors or inaccuracies in your information, you may request corrections through our support team.
7.3 Right to Erasure
In certain circumstances you may request that your information be deleted. However, where there are legal obligations or ongoing disputes, it may not be possible to fulfill this request in full.
7.4 Right to Object to Processing
For specific reasons, you may object to the processing of your information. Where you object to processing for direct marketing purposes, we will stop using that information.
7.5 Right to Data Portability
You may request your information in a structured, commonly used, and machine-readable format.
To exercise any of the above rights, please contact us via live chat or by email at [email protected].
8 Protection of Minors
pikeok is for users aged 21 and above only. Our platform does not knowingly collect any information from minors.
We conduct an age verification process at registration. If we become aware that a minor has used our platform, we will immediately close that account and delete the associated information.
If you believe a minor is using our platform, please notify our support team immediately.
9 Policy Changes and Updates
We may update this Privacy Policy in line with changes to our services, technology, or legal requirements. For any significant changes, we will notify you in the following ways:
- A notification will be sent to your registered email address
- A notification will be displayed when you access the platform
- The "Last Updated" date on this page will be changed
Continuing to use our platform after an update is published will be considered as your acceptance of the revised policy. For significant changes, we may seek your explicit consent.
10 Third-Party Services & Liability
pikeok uses various third-party services to operate the platform, including payment gateways, gaming software providers, and infrastructure services. Each third party has its own privacy policy.
We ensure that all our service partners comply with appropriate data protection standards and operate under formal agreements with us. However, pikeok is not responsible for the individual privacy practices of third parties.
11 Contact Us
For any questions, concerns, or requests regarding this privacy policy, please reach out to our dedicated privacy team. We are committed to responding to all your inquiries promptly and effectively.
Get in Touch with Us
Our support team is always ready to help with any privacy-related matters.
Email requests are typically responded to within 72 business hours. For urgent matters, please use live chat.
Notice: This privacy policy has been drafted in accordance with the applicable laws and regulations of the People's Republic of Bangladesh. In the event of any dispute, the laws of Bangladesh shall apply.